Welcome to TATSEI (hereinafter referred to as "the Company", "we", or "us"). These General Conditions of Sale (hereinafter referred to as "Conditions") govern the sale of products through our online store available at tatsei.com (hereinafter referred to as "the Website"). By placing an order on our Website, you agree to be bound by these Conditions.
Company Name: TATSEI (Previously operating as Tozando Europe)
Registered Address: 60, rue François Ier - 75008 PARIS
Email: hello@tatsei.com
Phone: (+33) 07 4980 5600
VAT Number: FR21927885319
These Conditions apply to all sales of products made to consumers within the European Union (EU) and European Economic Area (EEA). By placing an order, you confirm that you are a consumer residing in one of these regions and that you are legally capable of entering into binding contracts.
4.1. Product Description
We strive to ensure that the information and descriptions on our Website are accurate. However, there may be slight variations in color and other specifications between the product images and the actual products.
4.2. Availability
All products are subject to availability. We will inform you as soon as possible if the products you have ordered are not available and provide alternative options or a full refund.
5.1. Placing an Order
To place an order, select the desired products, add them to your cart, and follow the checkout process. You will need to provide your personal details, shipping address, and payment information.
5.2. Order Confirmation
After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order. The acceptance of your order and the conclusion of the contract between you and the Company will occur when we dispatch the products to you.
6.1. Prices
All prices are listed in €uros and include VAT (Value Added Tax) at the applicable rate. Shipping costs, if any, will be added to the total amount during the checkout process.
6.2. Payment Methods
We accept various payment methods, including credit/debit cards and bank transfers. Payment must be made at the time of order.
7.1. Delivery Time
We aim to process and dispatch orders within 7-10 business days for products in stock in Europe. Estimated delivery times vary depending on your location and the shipping method chosen.
7.2. Shipping Costs
Shipping costs are calculated based on the destination and the weight of the package. The total shipping cost will be displayed during the checkout process.
7.3. Customs and Duties
For orders outside the EU, additional customs duties and taxes may apply. These are the responsibility of the buyer. We will do our best to ensure delivery with as little additional tax as possible but we cannot guarantee that there will be none. We invite customers living outside the EU to contact us via chat or by email to check together the customs obligations specific to their country.
8.1. Withdrawal Period
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day you receive the products.
8.2. Notification of Withdrawal
To exercise the right of withdrawal, you must inform us of your decision to withdraw by a clear statement (e.g., a letter sent by post or email).
8.3. Return of Products
You must send back the products within 14 days from the day you notify us of the withdrawal. You will bear the direct cost of returning the products.
8.4. Refund
We will refund the price of the products and the initial shipping costs (if applicable) within 14 days of receiving the returned products.
9.1. Legal Warranty
All products are covered by the legal warranty of conformity and the warranty against hidden defects. If a product is defective or non-compliant, you are entitled to have it repaired or replaced free of charge.
9.2. Limitation of Liability
Our liability is limited to the purchase price of the product. We are not liable for any indirect damages, loss of profit, or loss of opportunity.
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
These Conditions are governed by and construed in accordance with the French laws. Any disputes arising out of or in connection with these Conditions shall be subject to the exclusive jurisdiction of the courts of France.
We reserve the right to amend these Conditions at any time. The updated version will be available on our Website. Your continued use of the Website following any amendments indicates your acceptance of the new Conditions.
If you have any questions about these Conditions, please contact us at:
Email: hello@tatsei.com
Phone: (+33) 07 4980 5600
By using our Website and placing an order, you agree to these General Conditions of Sale. Thank you for shopping with us!
